Term & Conditions of online learning

We believe that part of what makes learning on DrKarenLi.com.au special is the chance learn from each other.

Being a part of this learning community means behaving with honesty, respect and kindness to fellow learners and educators.

As a learner you agree that:

• You are at least 16 years old.
• You will communicate in English only.
• You will not sure your Profile or account with others.
• You will be respectful of others.
• You understand that any information on this website or as part of any course is general in nature and does not constitute therapy.
• You are here to learn and not to advertise products.
• You will help the community by reporting any comments you believe will break the code of conduct.

We are delighted that you have chosen Learning with Dr Karen Li to help with your online educational needs. The following pages create the terms and conditions of a contract between you and us which covers: (a) your use of our website; and (b) how we make our learning program available to you.

Whilst the full terms and conditions of this contract are set out further below, we have summarised the key terms of the contract as follows. Please note that this summary does not form part of our contract and if there is any conflict then you will need to rely on the contract itself.

(a) Website use

1. We are licensed to use all the content on our website. We ask that you please respect the content.
2. You are not allowed to commercialise our website or the content on it (i.e. you are not allowed to make money or attract advertising to another business by using our website).
3. You can share our Homepage URL with others but if you only link to part of our website or copy and paste parts of it you have to acknowledge where the content comes from.
4. We are not responsible for the content or any viruses etc on sites that we may link to.
5. You are not allowed to develop, support or use software, devices or scripts to scrape the content on the website. 
6. We comply with all relevant laws on Privacy and Data Protection. In general, this means that we will only collect or process personal information for specific and lawful purposes, we won’t collect more than we need for those purposes or keep it for longer than necessary, we’ll do our best to keep it accurate, and we’ll keep it as safe as we can. Please see our Privacy Policy below for more details.

(b) Registering on our Courses

1. Learning listed and hosted on this website is general in nature and does not constitute therapy. Please seek individual tailored support for your unique situation.
2. If you have paid for a completion certificate and experience any concerns accessing the certificate, contact hello@drkarenli.com.au
3. You may only use the content on our platform for your own personal or business learning and you are not allowed to adapt it or distribute any of it to anybody else.
4. You may be able to post your own content on our site. We don’t make any claim to ownership of that content, but you do give us a licence to use, display, exploit and sublicense it for any purposes associated with the provision of the website or the course. You are responsible for making sure the content of what you post does not infringe the copyright or other rights of third parties and you may be liable to them and to us for any loss or damage that they or we suffer for content you publish which infringes the rights of others.
5. The content we provide on our platform is owned by us. You have no rights over that content except as provided in the contract.

Contract

The following terms and conditions (the “Terms”) apply to our provision and your use of the information, services and materials (“Online Content and Courses”) through the drkarenli.com.au website (the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering as a student (a “Learner”).

These Terms should be read alongside, and are in addition to our policies, including our Privacy, Cookies and Cancellation and Refund policies (the “Policies”).

Please read these Terms carefully. These Terms are not negotiable. If you do not agree to them, you must stop using the Website and the Online Content and Courses immediately.

1. About Us

1.1. In these Terms, references to “we” or “us” are to Couragepsyc Pty Ltd, a company incorporated in Australia.

1.2. In these Terms, references to “you” or “your” are references to you whether as a Learner or Visitor.

1.3. If you have any questions about these Terms or wish to contact us for any reason please email hello@drkarenli.com.au.

2. Using the Website (Learner conduct)

2.1. By using this Website and the Online Content and Courses, you confirm that you have read, agree and are in compliance with these Terms and the Policies (each as amended from time to time). Use of the Website and access to the Online Content and Courses by anyone under the age of 16 is strictly prohibited.

2.2. Your use of and access to this Website and the Online Content and Courses are subject to the following conditions (“Acceptable Use Conditions”), and you agree that failure to comply with any one of the Acceptable Use Conditions will constitute a breach of these Terms. The Acceptable Use Conditions are as follows:

2.2.1. You agree to use the Website and access the Online Content and Courses only for lawful purposes and your use of the Website and Online Content and Courses is in no way unlawful or fraudulent, and does not have the intention or effect of damaging us either reputationally or financially;

2.2.2. You agree not to use or access the Website or the Online Content and Courses for the purpose of contacting, harming or attempting to harm minors in any way;

2.2.3. You agree not to distribute all or any part of the Website or Online Content and Courses in any medium without our prior written consent, unless such distribution is offered through the functionality of the Website and permitted by these Terms including, without limitation, under paragraph 6.11;

2.2.4. You agree not to alter or modify any part of the Website or the Online Content and Courses;

2.2.5. You agree not to access the Website or Online Content and Courses through any technology other than the software provided by us or enabled via APIs or other generally available third-party web browsers such as Chrome, Firefox or Safari;

2.2.6. You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security related features of the Website or any features that: (i) prevent or restrict use or copying of content; or (ii) enforce any limitations on you, the use of the Website or access to the Online Content and Courses;

2.2.7. You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

2.2.8. You agree not to use or access the Website or Online Content and Courses for any commercial uses or for the benefit of any third party, including but not limited to:

2.2.8.1. the sale of access to the Online Content and Courses or any associated content;

2.2.8.2. the solicitation of business in the course of trade or in connection with a commercial enterprise; and

2.2.8.3. the solicitation of any Visitors or Learners of the Website with respect to their content for commercial purposes;

2.2.9. You agree to use the Website and access the Online Content and Courses in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Website, Online Content and Courses;

2.2.10. You agree not to ask for, collect or harvest any personal data of any Visitor or Learner of the Website or Online Content and Courses;

2.2.11. You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;

2.2.12. You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Online Content and Courses) for any other purpose other than as permitted by these Terms without our prior written consent;

2.2.13. You agree not to use the Website or the Online Content and Courses in any manner intended to damage, disable, overburden or impair any of our servers or the network(s) connected to any of our servers, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Website;

2.2.14. You agree not to use any high volume, automated, or electronic means to access the Website or the Online Content and Courses (including without limitation robots, spiders or scripts);

2.2.15. You agree not to frame the Website or the Online Content and Courses, place pop-up windows over its pages, or otherwise affect the display of its pages;

2.2.16. You agree not to access or attempt to access any other Visitor or Learner’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to misrepresenting your affiliations with a person or entity, past or present;

2.2.17. You agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and

2.2.18. You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies.

2.3. You agree to comply with these Terms in relation to any Learner Content (as defined in paragraph 6.1 below) provided by you in connection with the Online Content and Courses and in connection with the ability to post messages (as further detailed in paragraphs 6.6 to 6.9 below).

2.4. We grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases.

2.5. You acknowledge and agree that the form and nature of the Website and Online Content and Courses which we provide may change from time to time without prior notice to you.

2.6. Whilst we do all we can to ensure that the Online Content and Courses are of a high standard, you understand and acknowledge that, in using the Website and Online Content and Courses, you may be exposed to content from external websites that are factually inaccurate, offensive if taken out of context, indecent to certain people, or otherwise objectionable to you. We are not responsible (legally or otherwise) for any claims you may have against us in relation to this type of content.

2.7. You acknowledge and agree that we may stop (permanently or temporarily) providing the Website, Online Content and Courses (or any part of the Online Content and Courses) to you or to Learners generally for whatever reason, at our sole discretion, without prior notice to you.

2.8. You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).

3. Registration and Accounts

3.1. Any Visitor can view the Website, but in order to participate fully in all activities on the Website and take part in the Online Content and Courses, you must register for a personal account on the Website (a “Profile”) by providing a name, an email address and a password. You agree that you will never divulge or share access or your access information to your Profile with any third party for any reason.

3.2. In setting up your Profile, you may be prompted or required to enter additional information, including date of birth, location and any other information that will help other Learners get to know you and help us to tailor the services to suit you.

3.3. You undertake to us that all information provided by you in relation to your Profile is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete. It is your responsibility to keep your Account details safe. 

3.4. By registering with this website for a Profile, you agree (in addition to the Acceptable Use Conditions above) that you:

3.4.1. are, and will continue to be, registered for the Website only once and will not set up multiple Profiles;

3.4.2. will not let anyone else use your Profile;

3.4.3. will not cheat on any assignment or exam relating to the Online Content and Courses, nor share solutions to homework assignments or exams; and

3.4.4. will notify the administrators of the relevant Online Content and Courses (the “Course Administrator”), immediately if you become aware of any other Learner cheating or breaching these Terms.

3.5. If you are disqualified for any reason under paragraph 3.4.1, 3.4.2 or 3.4.3, we may prohibit your access or revoke your access temporarily or stop your participation in the Online Content and Courses.

4. Your Content

4.1. Throughout your use of the Website and the Online Content and Courses, you may be able to provide content to the Website by uploading notes and replies, Learner discussions, profile pages, other content and media for social interaction, and written assignments, surveys, questions, hypothetical, examples, etc. (collectively, “Learner Content”).

4.2. We do not claim ownership of any Learner Content you may submit or make available for inclusion on the Website or Online Content and Courses. Accordingly, subject to the licence granted to us and any applicable Partner Institution, the Learner will be the sole and exclusive owner of any and all rights, title and interest in and to the Learner Content.

4.3. With respect to any Learner Content you submit to us or that is otherwise made available to us, you grant us an irrevocable, worldwide, perpetual, royalty-free and non-exclusive licence to use, distribute, reproduce, modify, adapt, publicly perform and publicly display or otherwise exploit such Learner Content on the Website and/or in the Online Content and Courses, with the right to sublicense such rights for any purpose associated with the provision of the Website and the Online Content and Courses. We reserve the right to remove any Learner Content without notice at any time and for any reason.

4.4. To the extent that you provide any Learner Content, you represent and warrant that:

4.4.1. you have all necessary rights, licences and/or clearances to provide such Learner Content and permit us to use and publish such Learner Content as provided in paragraphs 4.1 to 4.3 above;

4.4.2. such Learner Content is accurate and complete to the best of your knowledge and belief;

4.4.3. as between you and us, you are responsible for the payment of any third party fees related to the provision, publication and use of such Learner Content; and

4.4.4. such use and/or publication of your Learner Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation.

4.5. With respect to any submissions of Learner Content, you agree to comply with all applicable laws including but not limited to laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

4.6. The Website and/or the Online Content and Courses may provide you with the ability to post notes and replies, take part in group discussions, submit assignments or send similar messages and communications to third party service providers, other Learners and/or us.

4.7. You agree to use communication methods available on the Website and/or the Online Content and Courses only to send communications and materials related to the subject matter for which we (or any applicable educational partner) provided the communication method, and you further agree that all such communications by you are subject to and governed by these Terms, the Policies and our Code of Conduct.

4.8. By using any of the communication methods available on the Website and/or the Online Content and Courses, you agree that:

4.8.1. all communication methods constitute public, and not private, means of communication between you and any other parties;

4.8.2. communications sent to or received from third party service providers or other third parties are not endorsed, sponsored or approved by us in any manner (unless expressly stated otherwise by us); and

4.8.3. most content will be reactively moderated if flagged by Learners or Visitors, but we reserve the right to pre-review or post-review Learner Content to ensure that it complies with generally acceptable standards of communication.

4.9. Additionally, through such communication methods set out in paragraph 6.8 above, we may make certain types of services available to you, such as chat room services that allow you to communicate with our staff members and/or staff members of our Partner Institutions.

4.10. You acknowledge and agree that the services set out in paragraphs 6.6 to 6.9 above (including without limitation chat room services) may be monitored or recorded for quality control purposes and that the information or material provided as part of the services is included within these Terms and is provided for educational purposes only.

4.11. Any Learner Content that is published on the public discussion areas of the Website (for example, the forums or areas where posts are made) will be subject to a Creative Commons Licence (Attribution-Non Commercial-NoDerivs; BY-NC-ND). We will not make available any Learner Content related to your assignments or assessments.

4.12 Moderation policies apply to any Content you upload and we may restrict the Content available to you if any of it breaches our Code of Conduct or any applicable laws.

5. Promotions & Discount Codes

5.1. We may give you a promotional code or discount code (together the “Promo Code”) from time to time, which will reduce the price of Online Content and Courses on our Site. The Promo Code(s) must be applied at checkout and cannot be applied retrospectively.

5.2. Each Promo Code will come with its own terms which will be made clear at the point of issue. 

5.3. If a Promo Code has been issued to you, it is personal to you and cannot be transferred to any other person. If we believe it is being misused, not in line with our guidelines or we believe used fraudulently, we reserve the right to cancel the Promo Code. 

5.4. The Promo Code cannot be transferred, sold or redeemed for cash or credit, and has no monetary value. 

5.5. The Promo Code is only valid for the period of time specified in the terms of use or until the Promo Code has been used, when it will expire. 

6. Copyright Policy

6.1. It is our policy that any content included on the Website or within the Online Content and Courses that infringes, or is likely to infringe, the intellectual property rights of any third party will be removed from the Website as soon as possible after we are made aware of such infringement or potential infringement.

6.2. If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, you should report any alleged infringements of your intellectual property rights taking place on or through the Website by emailing a Copyright Infringement Notice to copyright-infringement@futurelearn.com, containing at a minimum the details outlined in paragraph 6.4 below.

6.3. We will take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged content.

6.4. When you notify us in accordance with paragraph 6.2, your written Copyright Infringement Notice must contain the following:

6.4.1. statement telling us you believe that you have found content on the Website which you believe infringes your intellectual property rights;

6.4.2. which country your intellectual property rights apply to;

6.4.3. the title of the content concerned and the full URL for access to that content;

6.4.4. statement explaining how the content infringes your intellectual property rights;

6.4.5. your mailing address, telephone number and email address so that we can contact you;

6.4.6. a statement that the information contained in the notice is accurate and that you are the owner of the intellectual property rights or have an exclusive right in law to bring infringement proceedings in respect of its use; and

6.4.7. your signature (an electronic signature is sufficient).

6.5. We will, acting in our sole discretion, terminate Learner Accounts and access to the Website and Online Content and Courses if a Learner has been notified of infringing activity twice or more (regardless of whether the Learner has taken appropriate action as we may direct).

7. Privacy and Security

7.1. We respect your right to privacy. Please see our Privacy Policy and Cookies Policy for full details.

8. Linking to Other Sites

8.1 The Website may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale.

8.2. We do not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that:

8.2.1. we have no responsibility for the accuracy or availability of information provided by Linked Sites; and

8.2.3. we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites.

8.3. We may remove any links to Linked Sites from the Website at any time for any reason.

8.4. We will not be liable for any transactions conducted by you with third parties through any Linked Site or for any liability arising from any representations or information provided on such Linked Sites.

8.5. We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership between us and the operator of such Linked Site.

9. Intellectual Property Rights

9.1. We are the owner or the licensee of all necessary intellectual property rights in all aspects of the Website and Online Content and Courses including but not limited to the technology, source code, all content, software, scripts, images, graphics and audio (the “Online Content and Courses IPR”). The Online Content and Courses IPR is protected to the fullest extent possible by copyright laws. All such rights are reserved. You agree that the Online Content and Courses IPR remain the property of us or the licensor, as applicable, and that all updates and modifications to the Online Content and Courses IPR will vest in us or the licensor, as applicable.

9.2. Other than any content submitted to the Website by you, we own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website.

9.3. If any Online Content and Courses IPR vests in you, whether by operation of law or otherwise, you duly assign to us all right, title and interest (whether legal or beneficial) in such Online Content and Courses IPR, as the case may be, throughout the world to the fullest extent possible, including any and all renewals and extensions of such Online Content and Courses IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in connection with the Online Content and Courses or the Website.

9.4. You agree to sign and provide all such deeds, documents, acts and things as we may reasonably require in order to assign any Online Content and Courses IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.

10. Your Liability to Us

10.1. You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:

10.1.1. you submitting Learner Content to the Website or participating in the Online Content and Courses;

101.2. your access to or use of the Website or Online Content and Courses;

10.1.3. your breach of any of these Terms (including but not limited to any breach of your obligations for Paid for Access); and

10.1.4. any negligent act or omission, deliberate default or breach of statutory duty on your part.

10.2. Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order.

10.3. This paragraph 10 survives the expiry of these Terms.

11. Our Liability to You

11.1. Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.

11.2. The Website and the Online Content and Courses are provided to you “as is” and we make no warranty or representation to you with respect to them.

11.3. We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):

11.3.1. any loss of profit (directly or indirectly);

11.3.2. any loss of goodwill; and

11.3.3. any loss of opportunity.

11.4. We provide the Online Content and Courses on the Website in good faith but give no warranty or representation that the Online Content and Courses are accurate, complete or up-to-date or that they will meet your requirements, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of Online Content and Courses on the Website and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

11.5. Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.

11.6. We accept no responsibility for any loss or damage incurred by you as a result of:

11.6.1. any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Online Content and Courses;

11.6.2. any changes which we may make to the Website or Online Content and Courses, or for any temporary interruptions in the provision of the Website or Online Content and Courses;

11.6.3. the deletion of, corruption of, or failure to store, any Online Content and Courses and other communications data maintained or transmitted by or through your use of the Website;

11.6.4. your failure to provide us with accurate account information; or

11.6.5. your failure to keep your account details secure and confidential.

11.7. We reserve the right to suspend your use of the Website and/or access to the Online Content and Courses at any time for operational, regulatory, legal or other reasons.

11.8. We may terminate your Learner Account or access/use of the Website with immediate effect:

11.8.1. if we reasonably believe you or any Learner you are connected with are in breach of any of these Terms;

11.8.2. in order to prevent any fraudulent, unlawful or abusive activity; or

11.8.3. if it is necessary to prevent or stop any harm or damage to us, other Learners of the Website or the general public.

12. Governing Law

12.1. These Terms, your use and access to the Website, and all other policies issued by us whether referred to by us herein or not are governed by and construed in all respects in accordance with the laws of England and Wales.

12.2. Any or all disputes arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website, including as to the validity of these Terms or policy issued by us, will be subject to the exclusive jurisdiction of the courts of Australia. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing, we both agree to submit to the exclusive jurisdiction of the courts of Australia to resolve any such dispute.

12.3. Notwithstanding paragraph 12.2, you agree that we are permitted to apply for injunctive remedies (or any other types of interim relief) in any jurisdiction at any time.

13. Changes to the Website and these Terms

13.1. We may update or amend these Terms (as well as our Policies or any other guidance we issue) from time to time to comply with law or to meet our changing business requirements. When we update our Terms or Policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website and you are advised to check this page every time you use the Website.

13.2. For any operational, regulatory, legal or other reason, we reserve the right to modify, suspend or discontinue all of the Online Content and Courses with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

14. Other Important Terms

14.1. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.

14.2. Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms.

14.3. We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.

14.4. These Terms, the Policies and the Code of Conduct set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

Updated 16th November 2024.

We respect your right to privacy.

This Privacy Policy applies to your use of our website www.drkarenli.com.au. It tells you (the customer) what to expect when we collect personally identifiable information about you, and what your rights are concerning the collection of your information.

We will not collect any personally identifiable information about you unless it is in response to you using our website, actively registering or enquiring about one of our or our partner’s for one of our online products or participating in research sessions with us. The security of your personally identifiable information is extremely important to us. 

This Privacy Policy is regularly reviewed to make sure that we continue to serve your privacy interests and we reserve the right to update it as we deem necessary. 

Please review this Privacy Policy carefully.  It should be read alongside the Terms & conditions and the Cookies Policy. Unless otherwise defined, terms used have the same meaning as in the Terms.  

If you have any questions, comments, or complaints about this Privacy Policy please contact us at the details set out below. 

1. About Us

In this Privacy Policy, references to “we” or “us” are to Couragepsyc Pty Ld, a company incorporated in Australia.

2. What information we collect

2.1. Registering with DrKarenLi.com.au. 

When you register on this Website, when you create and update your Learner profile, and when you purchase Online Courses on the Website, we will collect the following information:

• • Name, email address (required)
  • Home address, date of birth, telephone number, country of nationality, age (required for certain courses)
  • Other personal data if you choose to register for a Profile via third party sites including Facebook and Google, and have provided your personal information on those platforms
  • Credit/debit card or paypal information 
  • Data relating to your use of our Website and enrolment on Online Courses
  • Other information you choose to provide about your interests, educational background, occupation and work experience, learning goals, and other general learning preferences for the purpose of making course recommendations on our website or, if you’ve opted in, via email and personalising our services to your needs.

2.2. Learning journey

When you are participating on an Online Course, we and third parties may collect and store the following additional information:

• • Home address, date of birth, telephone number (required for certain courses)
  • comments you voluntarily post while participating in online discussions with the Course educators and other Learners during the Course run
  • any email communications to seek user support or to send queries related to the Course
  • any content submitted by you during the Course, such as written assignments, quizzes, and examinations, and the results of any assessments 
  • any data and documentation you submit in order to verify your identity where required to obtain a certificate or academic accreditation (collected by our third-party identity verification vendors who may store your information for the sole purpose of identification verification)
  • responses you voluntarily provide to the website, the Course educators, or third parties in questionnaires, surveys, or user research that you participate in related to the Course

2.3. Requesting additional information on a Course

We collect information from visitors who express interest in a particular Online Course. The information includes:

• Name, email address, address, and telephone number

2.4. Accessing the Website  

When you access the Website we may use cookies to track, collect, and aggregate information about your use of the Website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed.  This information may include IP addresses, and any information collected by cookies.  This may also include information such as the time and length of visits to certain pages on our website and page interaction information. For more information on our use of cookies, please refer to our Cookies Policy.

3. How we use your information

3.1. In providing our online services and products to you, we will collect, store, and use your personal information for the following purposes:

3.1.1. to manage your Learner account;

3.1.2. to provide technical support to you;

3.1.3. to send you email notifications and updates about Courses you are enrolled on;

3.1.4. to contact you occasionally in order to invite you to share your opinions of and experiences;

3.1.5. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, news, and offers of Courses on our Website;

3.1.6. where you request information on a particular course, course provider or type of study we will use your personal data to contact you regarding relevant educational opportunities

3.1.7. We use cookies to collect information relating to your use of the Website to enable, maintain and improve the functioning of our Website and the quality of our products and services. For more information, please see our Cookies Policy. 

4. Whom we may share your information with

4.1. For the above purposes, we may share your information with the following third parties.  Please note that any third parties’ use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws.  We suggest that you carefully review any third party privacy policies that may apply to you.  

4.2.Third parties that may receive your information include:

4.2.1. our payment services providers (i) PayPal (AU) Limited, (ii) Stripe Inc;

4.2.2. our file storage and management service providers;

4.2.3. Any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Legal Basis for Processing Your Information

We have several legal bases for collecting and using the personal information described above.  They are:

5.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the Website for which you have registered and/or made a purchase);

5.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to participate in research with us, receiving marketing and promotional communications for products on our Website or third party websites;

5.3. Where use of your personal information is necessary for purposes of pursuing Couragepsyc Pty Ltd’s legitimate interests or the legitimate interests of a third party such as our Course providers, as long as these interests are not outweighed by your own interests, fundamental rights, or freedoms.  For example, we will need to ensure that in these cases you would reasonably expect your personal information to be used, and that it would have a minimal impact on your personal privacy.  Such legitimate interests are:

5.3.1. to conduct our day-to-day business, including the operation of a fully functioning website offering online educational products;

5.3.2. to ensure we are delivering a high level of customer service through ongoing customer communications and responses to customer queries;

5.3.3. to invest, test and roll out new products which we believe will benefit our customers or prospective customers;

5.3.4. track and ensure completion of contractual obligations;

5.3.5. carry out market research and business development; 

5.3.6. to operate our website; and

5.3.7. In some cases, we may have a legal obligation to collect personal information from you. 

6. Storage and Security of Information

6.1. All information is stored on our secure servers. When you register on the website, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

6.2. In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the Australia, which may have different standards of data protection than in the Australia. Specifically, our website is hosted through wordpress. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, it is your responsibility to make an informed decision to avail yourself of our services and products or if your concerns about the handling of data require you to refrain from using our Website.

7. Data Retention

7.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

7.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7.3. Where we have your personal data as a result of you participating in a research session with us we will retain your personal data for no more than five years after conducting the session the personal data pertains to.

8. Your Rights

8.1. You have the following data protection rights:

8.1.1. As a user of the Website, you can edit your personal details via your profile page whenever you wish.  We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.

8.1.2. You have the right to object to your personal data being used for direct marketing purposes including to personalise the course recommendations you see on our platform. You can exercise this right by contacting us using the contact details provided under the “Contact details” heading below. Where we have your personal data as a result of you participating in a research session with us we will never use such personal data for direct marketing purposes.

8.1.3. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information, request access to and to receive a copy of your personal data or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact details” heading below.

8.1.4. You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your Profile page. You may also email us at hello@drkarenli.com.au in order to access, correct, or update your personal information on our systems. We will answer every email as promptly as possible.

8.1.4.1. You may ask us to delete or remove your personal data; to exercise your rights, visit your account settings and click “Delete account”.  Where you have engaged with research with us and you want to delete or remove your personal data please email us at hello@drkarenli.com.au.

8.1.5. Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You can withdraw your consent at any time by using the contact details below. If you gave consent as part of a research project with us then please email hello@drkarenli.com.au to withdraw your consent.

8.1.6. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.

8.1.7. You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority.

9. Children

We take seriously our legal obligation to protect the privacy of children. Accordingly, we do not knowingly collect or maintain personal information from persons under 16 years of age, and no part of the Website is directed to persons under 16 years of age. If you are under 16 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 16 years of age.

10. Cookies

The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website or Online Courses may no longer be available to you.

12. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses and Content, and/or provide content in connection with the Online Courses and Content, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.

This page was last updated on 16th November 2024.

Notices of complaints regarding material on our platform should be sent to hello@drkarenli.com.au and should include:

• Details of the allegedly infringing material including the reasons you believe the material infringes third party rights and/or breaches any applicable law;

• An indication of the location of the alleged illegal content;

• Your relationship to the allegedly infringing material; 

• Your name and email address for any further information we may request; and
• A statement confirming your good faith belief that the information and allegations you have submitted are accurate and complete.

What are cookies?

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.

We use cookies for a number of purposes – to operate essential components of the website, to enhance your experience with using, and to better understand how people use the Website. This may also include cookies from third party social media websites. You should read this Cookies Policy with the Terms and the Privacy Policy.

WordPress cookies

We use cookies and other tracking technologies for the following purposes as dictated by wordpress.org.

Managing your cookie preferences

You may exercise your cookie preferences on the wordpress website, and you may also wish to control cookies via your web browser settings. Most web browsers allow some control of most cookies. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit  http://tools.google.com/dlpage/gaoptout

Please note: our cancellation and refund policy only applies to purchases made directly from this website.

You may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.

Refunds or cancellations can only be issued if:

• you have requested it within the 14 day cooling off period which begins on the day you first paid to access a Paid Upfront course
• you have not completed (or attempted to complete) any quiz; and 
• you have not downloaded a Certificate of Achievement (whether digital or physical) on the course.

The 14 day cooling off period begins:

For Paid Upfront Courses:

1. If you purchased before the course started, on the first day of that course run; OR
2. If you purchased after the course run started, on the day you made the purchase.

Once your access to the Paid Upfront Course run has been removed, you will not be able to access any part of the course, take part in any quiz, or receive a digital or printed certificate for the course run.

For a refund please submit a request by emailing “refund” to hello@drkarenli.com.au.